Shipping & Returns + FAQ

🚚 Shipping Information
 
At Soulwood, we want your wooden jewelry to reach you as gently and quickly as possible—because every moment of calm matters.
 
Delivery Destinations & Timelines
 
We ship internationally to all major regions. Please allow the following timeframes (processing + shipping):
 
- United States & Canada: 5–14 business days (processing: 1–2 business days)

- European Union: 7–14 business days (processing: 1–2 business days)

- Rest of World: 10–21 business days (processing: 1–3 business days)
 
Note: Delivery times may vary slightly due to customs delays or public holidays—we’ll keep you updated if there are any changes.
 
Shipping Fees
 
- United States: Free shipping on orders over $50; Standard shipping: $4.99

- Canada: Free shipping on orders over $75; Standard shipping: $8.99

- European Union: Free shipping on orders over €50; Standard shipping: €9.99

- Rest of World: Flat rate shipping: $12.99 (no free shipping threshold at this time)
 
You’ll receive a tracking number via email once your order ships—click the link to follow your package’s journey.
 
 
 
🔄 Returns & Exchanges
 
We understand that healing is personal—and your jewelry should resonate with you. If your wooden piece doesn’t feel like the right companion, we offer flexible returns and exchanges, no questions asked.
 
Eligibility
 
- Returns/exchanges must be requested within 30 days of delivery

- Items must be unused, unworn, and in their original packaging (to preserve their natural aroma and condition)

- Custom-made pieces are non-returnable unless defective
 
How to Initiate a Return/Exchange
 
1. Send an email to soulwood.com@gmail.com with:

- Your order number

- Reason for return/exchange (optional—we just want to grow!)

- Whether you’d like a refund, store credit, or exchange

2. Ship the item back to us—once we receive and inspect it (3–5 business days), we’ll process your request:

- Refunds: 5–7 business days to your original payment method

- Exchanges: We’ll ship your new piece within 1–2 business days

- Store credit: Issued immediately, valid for 1 year
 
Special Note for Healing Jewelry
 
If your wooden jewelry’s aroma fades or you have concerns about its condition, please reach out—we’re happy to share care tips or offer a replacement if needed. Your healing journey deserves to be supported, always. 
 
 
 
❓ Frequently Asked Shipping/Return Questions
 
- Q: Can I change my shipping address after ordering?
A: Yes—email us within 12 hours of placing your order, and we’ll do our best to update it.

- Q: What if my package is lost or damaged?
A: Contact us immediately with your tracking number—we’ll file a claim and send a replacement or issue a full refund.

- Q: Do you cover return shipping costs?
A: For all orders, return shipping costs are the customer’s responsibility.
 
 
 
💛 Our Promise
 
Your trust means everything to us. If you have any questions or need support with shipping, returns, or exchanges, please don’t hesitate to reach out at soulwood.com@gmail.com—we’re here to make your experience as peaceful as our jewelry.
 
With warmth